The Direct Network

What Better Customer Service Means in the 21st Century

Posted by Dean Asher on Sep 22, 2015 5:00:00 AM
Topics: Higher Ed, K-12, customer service

In an age where students are shopping online and the competition is just a browser tab or app away, how schools need to provide engaging, quality service to their bookstore customers has evolved.

We’ve come up with a list of what customer service means in the digital age, so you can make sure your customers are leaving happy and returning the same way.

The need to offer great customer service is as imperative as it’s ever been, and in keeping with the times, you can offer a better and more comprehensive customer experience than ever before. And you may even see an improved bottom line!


About Dean Asher

Dean Asher is a former copywriter with MBS. Though he no longer writes for us, he is still proud of having helped this blog continue to evolve as an industry-leading resource of news and original content.

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