The Direct Network

How to Build an Effective Survey in 5 Easy Steps

Posted by Liz Schulte on Nov 2, 2017 5:30:00 AM

Student retention is a problem across campuses. Understanding how students feel about your school is an essential part of identifying the areas that with improvement can help you provide students with a better experience and increase satisfaction. Surveys give your school insight to what students think, their priorities and how you can better help them achieve success. But, how do you create a survey that is measurable, moves you closer to your goals and produces usable information?

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Thank You for Your Feedback!

Posted by Joe Clarkin on Oct 14, 2014 6:03:00 AM

When we put out surveys, our main goal is to receive as much constructive feedback as possible. Whether it's good or bad, we both appreciate and take into consideration the thoughts and opinions of those who take time out of their days to tell us what we are doing well, as well as what we can improve upon. But for the purpose of this post, we are going to focus on the former, as our dedicated customer service teams deserve a bit of recognition for the hard work and dedication they put in every day. With that in mind, here are a series of quotes from real customers that we've pulled from the surveys we've put out over the past few months:

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