Our 24/7 Customer Service Center is located in Columbia, Missouri, like our headquarters and warehouse. Nearly 200 helpful customer reps are standing by to provide students with the support they need when ordering their course materials. From checking the status of an order to tracking a delivery date to answering questions about our digital products or the buyback process, our friendly, knowledgeable staff members are ready to assist your students.
Every MBS Direct customer service rep has had extensive training and knows where to find the answer to the full range of questions asked. According to Dora King, Director of the MBS Direct Customer Service Center, “Our team is diversified and equipped to answer questions via phone, email and live chat.”
In addition, MBS Direct has a team of 45 eContent support staff dedicated to the use of our digital products. They can answer any question about access codes, bookshelf use, DRM navigation, working within the iOS and Android apps, and more.