The Direct Network


How to Turn Around a Customer Service Nightmare

Posted by Liz Schulte on Apr 5, 2017 5:30:00 AM

I have never met a single person who hasn’t had a bad customer service experience. In fact, in a single month, I had five bad experiences with various companies, one of which I will never use again. Sadly, I can only think of one truly exceptional customer experience in the same time frame. Customer service is being left behind by disinterested staff and consumers aren’t happy about it.

Read More