The Direct Network


MBS Direct: Your Partner in Rush

Posted by Jason Smallheer on Aug 15, 2017 5:30:00 AM
Topics: Higher Ed, k12, student success, Rush

Rush season is upon you. Students have a week, or two, before classes start. You want to ensure they have the course materials they need to point them towards success in the classroom, but you don’t need to do it alone.

MBS Direct; Your Partner in Rush

There are countless “to do’s” before school starts, and your desk can end up covered in sticky notes. MBS Direct has compiled a short list of tips to guide you through rush. From proactive ordering to utilizing other resources, there is guidance to make the season as worry-free as possible.

Experience counts

Since 1992, MBS Direct has been guiding institutions through rush. With hundreds of partner schools, chances are MBS Direct has seen your problem before and knows how to rectify the situation.

MBS Direct Account Manager Kent Hulett has been with MBS Direct for more than 10 years, and he knows staying in front of challenges is the way to have a successful rush.

“I work with schools when they are coming back [from summer break],” he said. “This way, things are starting properly for both the school and the student.”

Internal Marketing Specialist Andy Staggenborg is also a veteran of more than 10 rush seasons. He ensures schools have the proper marketing materials on-hand.

“We do a lot of shipping coupon campaigns to raise awareness among students,” he said. “We want to make sure schools and students have a positive experience.”

Numbers tell a tale

During the 2016-17 school year, MBS Direct shipped more than 3.3 million items to almost 600,000 higher ed and K–12 students with an accuracy rate of 99.9%. During rush, MBS Direct increases volume without sacrificing quality.

ASR Supervisor Isaac Stroup and his team will process 28,000 textbooks during a single shift.

“Any order placed by 12:30 p.m. has to be out the door by 7 p.m.,” Stroupe said. “We’re typically done by 3 p.m., but the night shift will sometimes have to finish part of a wave.”

During the rush season, he brings on additional employees to handle the demand, ensuring they meet the “out the door in 25” requirement.

You are not alone

With a 24/7 call center at your students’ disposal, a direct account manager for admininistration, and a motivated warehouse team, your rush season will be smooth. Students will have the materials they need in hand by the first day of class.

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About Jason Smallheer

Jason Smallheer has been with MBS since 2016. His diverse career includes freelance work, broadcast radio and ski resort marketing. He has a passion for sharing ideas, helping businesses grow and professional development. When not expressing himself through writing, he enjoys time with his family and being outside doing anything that can result in scuffed knees and dirty clothes.

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